All sales are final, unless we made a mistake on your order; you will receive store credit only.
- We do not offer free returns at this time and customers are responsible for all return shipping cost. For proper processing your return package, please make sure to have your Return Authorization Number (RMA number) visible on the outside of the shipping package (see below for return procedures).
- We will reserve the right to request for pictures , in situations where applicable, to verify any claimed damages/ manufacturer defective items or wrong items sent.
- We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Store credit of the returned items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier.
- We will be fully responsible for direct Manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed or a return label will be provided (see below for return procedure for details).
Before returning the package back to us for any reason, please request for a Return Merchandise Authorization (RMA) number by emailing your request to Info@Amerikanbasics.com In the email please include 1/ order number 2/ items requesting to be returned and 3/ reason for return. When you have received your RMA number, please write the number visibly on the outside of the shipping package and send to:
Amerikan Basics/ Returns
1250 S Los Angeles St , Los Angeles Ca. 90015
All return items will be inspected accordingly upon receipt. Any items that does not meet our return requirements may be refused and return back to the sender. We will reserve the right to impose a restock fee of 15% through 25% in certain situations where applicable. Our return department will have sole discretion and have final decisions on returns.